Frequently Asked Questions
Everything you need to know about your Equestrian Stockholm experience.
What is the estimated delivery time for my order?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders, depending on your location and selected shipping method.
How do I process a return or exchange?
You can return unused products with original tags within 30 days of receipt. Simply use our online return portal to generate a shipping label and follow the instructions provided.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Klarna, and Apple Pay.
How should I care for my Equestrian Stockholm saddle pads?
To maintain the quality of our signature pads, we recommend machine washing at 30°C (86°F) inside out. Do not tumble dry and ensure all velcro straps are closed before washing.
Do you offer international shipping?
Yes, we ship our premium equestrian gear worldwide. Shipping costs and customs duties are calculated at checkout based on your destination country.
How can I track my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.